The Challenge

Strategy and approach 

Methodology used 

The Outcome

A Government Agency consisting of 23 separate business units focused on specialised registrations for the public. 

The top performing unit in terms of efficiency was almost 50% more efficient than the lowest performing unit and the performance gap between the best and worst business units was progressively widening.

To achieve a rapid turnaround in the efficiency of the poorest performing unit.

Reviewed the management techniques in use.

Identified the activities that were being poorly co-ordinated.

Identified the major cause of inefficiency.

Using “Value Leverage™ this included:          

§  A series of Senior Management Team workshops

§  Staff teams monitoring the weekly performance of the services they were providing

§  Process changes to improve registration efficiency

§  Graphical analysis of critical performance trends

A 40% improvement in efficiency within five months.  The unit became one of the top three performers within the Government Agency.  This improvement was equivalent to a saving of £3m annually.