Gresham specialises in the B2B services marketplace, for companies whose sales exceed £100 million and we undertake most functions, though usually not IT (programming), legal or accounting. Our assignments have included:

·         Sales - restructure sales activity and build revenues

·         Change Management - program lead for major service department transformation

·         Head of Billing – restructure billing department introducing new techniques, processes and skills

·         Customer Research – establish customer feedback on services quality and reaction to changes and new initiatives

·         Marketing Strategy for market entry – determine commercial viability for innovative scientific invention

·         Subsidiary Consolidation - General manager role of overseas subsidiary, consolidate and realign processes to match that of parent

·         Procurement and Supply Chain – Managed implementation of JDE system, re-engineered processes and contract systems. Disposed of redundant stock

·         Major bid support – senior expertise provided for completion of major contractual bid programme.

·         Telco revenue assurance – provided expert team to stop leakage and reclaim revenues exceeding £1.2 million, passing on skills in the process.

·         Strategic Sales Promotion - pre-launch and anonymous market investigation for major multinational negotiating M&A where applicable

·         Performance Improvement – created 40% improvement in workforce efficiency using Value Leverage techniques

Gresham has undertaken work in the following sectors:

A.       telecommunications

B.       financial services

C.       information services

D.       scientific services

E.       medical devices

F.        public service

G.       Shared Services/BPO

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